Privacy Policy
Terms of Service
Effective Date: [12/2/2024]
Welcome to Roots Integrative and Functional Health PLLC. These Terms of Service govern your access to and use of our website www.rootsifh.com and the services we provide, including both in-person and online consultations and visits. By using our website, you agree to these Terms. Please read them carefully before using our Website and Services.
- Introduction
Roots Integrative and Functional Health PLLC is a medical practice specializing in integrative and functional medicine. Our goal is to provide personalized healthcare services to promote long-term wellness and healing. Our Website offers access to information about our services, including the option to contact our practitioner for scheduling visits.
- User Rights and Responsibilities
By accessing and using our website, you agree to the following:
- Eligibility: You must be at least 18 years of age, or if you are under 18, you must have permission from a parent or guardian to use this Website.
- Personal Use: You may use our website for personal, non-commercial purposes only. This includes accessing information, scheduling appointments, and communicating with our healthcare professionals.
- Accurate Information: You agree to provide accurate, current, and complete information when using our website, especially when scheduling consultations, making inquiries, or completing forms.
- Confidentiality: Any health-related information you share with us will be handled in accordance with our Privacy Policy and applicable privacy laws, such as HIPAA (Health Insurance Portability and Accountability Act) for U.S. users.
- Prohibited Activities
Users are prohibited from engaging in the following activities:
- Illegal Activities: You may not use our website for any unlawful purpose, including, but not limited to, violating intellectual property rights, fraud, or hacking.
- Abuse of Services: You may not abuse, harass, or disrupt our services, including using offensive, discriminatory, or defamatory language in communications with our staff or other users.
- Infringement of Intellectual Property: Users may not copy, reproduce, distribute, or otherwise use the content on our website without prior written consent from Roots Integrative and Functional Health PLLC.
- Impersonation: You may not impersonate any individual or entity or misrepresent your affiliation with any person or organization.
- Limitation of Liability
- No Medical Advice: The content provided on this website, is for informational purposes only and should not be considered medical advice. Always seek the advice of a qualified healthcare provider with any questions you may have regarding a medical condition.
- Use at Your Own Risk: We strive to ensure the information on our website is accurate and up-to-date, but we do not guarantee its completeness or reliability. You acknowledge and agree that your use of the Website is at your own risk.
- Limitation of Liability: In no event shall Roots Integrative and Functional Health PLLC be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of your use of the website or services, even if we have been advised of the possibility of such damages. This includes, but is not limited to, damages resulting from the use or inability to use the website, the quality of any services received, or errors in your medical care.
- Third-Party Links: Our website may contain links to third-party websites for your convenience. We are not responsible for the content, practices, or privacy policies of these external sites.
- Governing Law
These Terms of Service are governed by and construed in accordance with the laws of North Carolina in the United States of America. Any disputes arising from or related to these Terms will be resolved in the courts located within North Carolina.
- Changes to Terms of Service
We reserve the right to modify or update these Terms at any time. When we make changes, we will post the updated Terms on this page and update the "Effective Date" at the top of this document. You are encouraged to review this document periodically for any changes. Continued use of the Website after such changes will constitute your acceptance of the modified Terms.
- SMS Terms & Conditions
As part of our communication with you, we may offer SMS (text message) services. By subscribing to receive SMS messages from [Your Practice Name], you agree to the following terms and conditions:
- Messaging Frequency: You will receive up to 2 messages per week for appointment reminders. You will receive up to 3-5 messages per week for communication regarding communicating to answer questions you may have, and to provide health-related tips. The frequency of messages may vary depending on your interactions with our practice.
- Potential Fees: Message and data rates may apply depending on your carrier and plan. Please check with your mobile carrier for any applicable charges.
- Opt-In Method: To opt-in to receive SMS messages, text "START" to 908-407-5775. You may receive an immediate confirmation text.
- Opt-Out Method: To opt-out of receiving SMS messages at any time, reply "STOP" to any message you receive from us. After opting out, you will no longer receive messages unless you opt-in again.
- Privacy Policy: By subscribing to our SMS messages, you agree to our privacy policy (https://www.rootsifh.com/privacy-policy/). This outlines how your data will be collected, used, and protected.
- Contact Us
If you have any questions or concerns about these Terms, please contact us at:
Roots Integrative and Functional Health PLLC
9801 Kincey Ave #145
Huntersville, NC 28078
980-407-5775
jrao@rootsifh.com
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
The Health Insurance Portability and Accountability Act of 1996 (HIPAA) is a federal program that requires that all medical and dental records and other individually identifiable health information used or disclosed by us in any form, whether electronically, on paper or orally, are kept properly confidential. This Act gives you, the patient, significant new rights to understand and control how your health information is used. HIPAA provides penalties for covered entities that misuse Protected Health Information (PHI).
This Notice of Privacy Practices describes how we may use and disclose your Protected Health Information (PHI) to carry out treatment, payment or health care operations (TPO) and for other purposes that are permitted or required by law. It also describes your rights to access and control your protected health information. "Protected health information" is information about you, including demographic information, that may identify you and that relates to your past, present or future physical or mental health or condition and related health care services.
We do not sell or share any SMS consent or personal information to third parties or affiliates for SMS marketing purposes.
Uses and Disclosures of Protected Health Information
Your Protected Health Information may be used and disclosed by your physician, our office staff and others outside of our office that are involved in your care and treatment for the purpose of providing health care services to you, to pay your health care bills, to support the operation of the practice, and any other use required by law.
Treatment: We will use and disclose your Protected Health Information to provide, coordinate, or manage your health care and any related services. This includes the coordination or management of your health care with a third party. For example, your protected health information may be provided to a physician to whom you have been referred to ensure that the health care professional has the necessary information to diagnose or treat you.
Payment: Your protected health information will be used, as needed, to obtain payment for health care services. For example, obtaining approval for a hospital stay may require that your relevant protected health information be disclosed to the health plan to obtain approval for the hospital admission.
Healthcare Operations: We may use or disclose, as-needed, your protected health information in order to support the business activities of your physician’s practice. These activities include, but are not limited to, quality assessment activities, employee review activities, and conducting or arranging for other business activities. We may use or disclose, as needed, your protected health information to support the business activities of this practice. In addition, we may use a sign-in sheet at the registration desk where you will be asked to sign your name and indicate your physician. We may also call you by name in the waiting room when your physician is ready to see you. We may use or disclose your protected health information, as necessary, to contact you to remind you of your appointment. We may call your home and leave a message (either on an answering machine or with the person answering the phone) to remind you of an upcoming appointment, the need to schedule a new appointment or to call our office. We may also mail a postcard reminder to your home address. If you would prefer that we call or contact you at another telephone number or location, please let us know.
We may use or disclose your protected health information in the following situations without your authorization. These situations include: as Required By Law, Public Health issues required by law, Communicable Diseases: Health Oversight: Abuse or Neglect: Food and Drug Administration requirements: Legal Proceedings: Law Enforcement: Coroners, Funeral Directors, and Organ Donation: Research: Criminal Activity: Military Activity and National Security: Workers’ Compensation: Inmates: Required Uses and Disclosures: Under the law, we must make disclosures to you and when required by the Secretary of the Department of Health and Human Services to investigate or determine our compliance with the requirements of HIPAA.
Other Permitted and Required Uses and Disclosures Will Be Made Only With Your Consent, Authorization or Opportunity to Object unless required by law.
You may revoke this authorization, at any time, in writing, except to the extent that your physician or the physician’s practice has taken an action in reliance on the use or disclosure indicated in the authorization.
Your Rights
The Following is a statement of your rights with respect to your protected health information.
You have the right to inspect and copy your protected health information. Under federal law, however, you may not inspect or copy the following records; psychotherapy notes; information compiled in reasonable anticipation of, or use in, a civil, criminal, or administrative action or proceeding, and protected health information that is subject to law that prohibits access to protected health information.
You have the right to request a restriction of your health information. This means you may ask us not to use or disclose any part of your protected health information for the purposes of treatment, payment or healthcare operations. You may also request that any part of your protected health information not be disclosed to family members or friends who may be involved in you care or for notification purposes described in this Notice of Privacy Practices. Your request must state the specific restriction and to whom you want the restriction to apply.
Your physician is not required to agree to a restriction you may request. If your physician believes it is in your best interest to permit use and disclosure of your protected health information, your protected health information will not be restricted. You then have the right to use another Healthcare Professional.
You have the right to request to receive confidential communications from us by alternative means or at an alternative location. You have the right to obtain a paper copy of this Notice from us, upon request, even if you have agreed to accept this Notice alternatively (i.e. electronically).
You may have the right to have your physician amend your protected health information. If we deny your request for amendment, you have the right to file a statement of disagreement with us and we may prepare a rebuttal to your statement and will provide you with a copy of any such rebuttal.
You have the right to receive an accounting of certain disclosures we have made, if any, of your protected health information.
We reserve the right to change the terms of this Notice and will inform you of any changes. You then have the right to object or withdraw as provided in this Notice.
Complaints
You may complain to us or to the Secretary of Health and Human Services if you believe your privacy rights have been violated by us. You may file a complaint with us by notifying our privacy officer of your complaint at our office and main telephone number. We will not retaliate against you for filing a complaint.
This Notice was published and becomes effective on/or before .
The name and phone number of the person you can contact for further information concerning our privacy practices are:
Privacy Officer
Roots Integrative & Functional Health
(980) 407-5728